Question 1

Why is the timer only one minute?

Accepted Answer

If the timer displays "01:00" (one minute) for your Brushing session, that means Disney Magic Timer is still in Training Mode. To turn off Training Mode and increase your Brushing session time to two minutes: 1. Launch "Disney Magic Timer" 2. Tap the Settings (gear) icon 3. At the "Grown Ups Only!" screen, enter the displayed numbers 4. Tap "Training Mode" to turn "OFF"

Question 2

Why am I having trouble scanning my toothbrush or Oral-B product?

Accepted Answer

If you're having trouble scanning your product, please try the following: 1. Make sure your product is compatible with Disney Magic Timer. Eligible Crest or Oral-B Pro-Health Stages products will have a Disney Magic Timer logo and feature Disney, Star Wars, or Marvel characters. Note: Disney Magic Timer won't work with products from oral care manufacturers other than P&G. 2. Make sure the image of the character/design on your product is not obstructed. 3. Hold your device about 3-4 inches away from the toothbrush or product. Slowly move the device toward the image of the character/design; the app should recognize the product within an inch or two.

Question 3

What's new in Disney Magic Timer?

Accepted Answer

IN-APP PURCHASES: You can now purchase your favorite Disney character in the app!

Question 4

Retired Disney Magic Timer Products

Accepted Answer

The following Oral-B products cannot be scanned in the Disney Magic Timer app as they are no longer supported: - Cars - Cars Toothpaste o Sally Toothbrush - Doc McStuffins - Power Brush - Jake's Never Land Pirates - Power Brush, Toothbrush, and Toothpaste - The Princess and the Frog - Tiana Toothbrush - Winnie the Pooh - Baby Tigger Toothbrush - Eeyore Toothbrush - Piglet Toothbrush - Tigger Toothbrush - Winnie the Pooh Power Brush and Toothbrush

Question 5

How do I unlock new characters and stickers?

Accepted Answer

Scan new Crest or Oral-B Pro-Health Stages products to unlock new characters in Disney Magic Timer. Your Brusher can unlock new sticker books and stickers by completing a brushing session with their new character. Don't have a new product to scan? Mickey and BB-8 are ready for brushing without scanning. Unlocking new characters and content through in-app purchases: 1. Launch Disney Magic Timer and select your Brusher 2. Tap the Profile button in the bottom left 3. Swipe through and select the character you wish to unlock 4. Tap the "Buy" button and select the character or pack you wish to purchase 5. At the Grown Ups Only! screen, enter the displayed numbers 6. Tap "Buy" to complete your purchase NOTE: In-app purchases cost real money and are charged to your account. To disable or adjust the ability to make in-app purchases, adjust your device settings.

Question 6

How do I restore the stickers my child earned?

Accepted Answer

Take the following steps to add stickers to your child's Brusher profile: 1. Launch "Disney Magic Timer" 2. Select your Brusher (profile) and tap "Start Brushing" 3. After completing the brushing session, go to the Brusher screen 4. Tap the Settings (gear) icon 5. At the "Grown Ups Only!" screen, enter the displayed numbers 6. Scroll down and select "Edit Calendar" 7. Choose a Brusher, month, and day 8. Tap half or full stars for brushing NOTE: A character will need to be unlocked in order to add their stickers.

Question 7

How can I delete a brusher?

Accepted Answer

Follow the steps below to remove a brusher: 1. Tap the gear in the upper right corner 2. Confirm the numbers to enter the Parents' section 3. Scroll down and tap "Delete a Profile" 4. Tap the name of the Profile you want to delete NOTE: Deleted brushers cannot be restored, but you can create a new brusher and add any earned stickers by editing the calendar.

Question 8

Getting Started with Disney Magic Timer

Accepted Answer

Bring more fun to your daily brushing routine with Disney Magic Timer by Oral-B! Now featuring twenty-three of your favorite Disney, Marvel, and Star Wars characters, use this app to seamlessly encourage your kids to brush longer. Original Release Date: February 10, 2014, Compatibility: ###### Mobile Apple: iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch Android: OS 4.4 and newer ###### To use AR - Devices on iOS 11 - iPhone 6s and 6s Plus, iPhone 7 and 7 Plus, iPhone SE, iPhone 8 and 8 Plus, iPhone X - iPad Pro (9.7, 10.5, or 12.9) – both first-gen and 2nd-gen, iPad (2017)

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