Question 1

What parts are available for my Oral B Electric Toothbrush and where can I buy them?

Accepted Answer

To find what parts are available for your Oral Care Electric Toothbrush, please visit: [https://www.service.oralb.com/gb/en/product-parts/](https://www.service.oralb.com/gb/en/product-parts/)

Question 2

How can I get my Oral-B electric toothbrush serviced in the UK?

Accepted Answer

If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our [warranty extension registration](http://www.oralb.co.uk/en-gb/oral-b-electric-toothbrush-registration)), you can get your device  serviced in the UK by our service centre partner, Olympic Shavers.

Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our [warranty terms and conditions](http://braun-uk.infotip-rts.com/Home.xhtml?Token=:00-64118-DA4BAC89D94B697EA80A0-0001BB5781E39063).

__For In Warranty Service:__ You can submit your details via the online portal by clicking [here](https://oralb-uk.infotip-rts.com/) or alternatively calling Olympic Shavers on 0115 773 0002.

When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.

__For Out of Warranty Service:__ You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.

__How long will the process take?__
Olympic Shavers aims to process your toothbrush within 1 working day of receipt. This applies to all cases, whether in or out of warranty.  Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.

[www.service.oralb.com/gb/en/](https://www.service.oralb.com/gb/en/)

Question 3

Popular questions about Oral B warranty and service in UK

Accepted Answer

Got a question about Oral-B warranty or service? Chances are we’ve answered it here!

[What is covered in my Oral-B warranty?](/en-gb/oral-health/why-oral-b/faq/what-is-covered-in-my-oral-b-warranty)

[How do I register for the Oral-B extended warranty?](/en-gb/oral-health/why-oral-b/faq/how-to-register-for-oral-b-extended-warranty-in-uk)

[How can I get my Oral-B electric toothbrush serviced in the UK?](/en-gb/oral-health/why-oral-b/faq/how-can-i-get-my-oral-b-electric-toothbrush-serviced-in-the-uk)

[Can I replace the battery in my Oral-B electric toothbrush?](/en-gb/oral-health/why-oral-b/faq/can-i-replace-the-battery-in-my-oral-b-electric-toothbrush)

__What is covered in my Oral-B warranty?__

Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, the affected component will be exchanged with a new, original replacement part of equal or greater specification.*

The warranty does not cover cosmetic damage such as scratches, or damage caused by:
•	Normal wear and tear

•	Accident, misuse, dirt or water

•	The product being tampered with

•	Improper use

•	Repairs carried out by agents not authorized by Oral-B/Braun

•	Failure to take proper care of the product, including recharging

•	The product being altered or used for commercial purposes

Note: Only electric devices are covered under warranty – accessories are not included (examples are travel case, brush head holder, smartphone holder)

If you need information about where to get your Oral-B electric products serviced or repaired (in warranty or out of warranty) check our helpful links below.

__How do I register for the Oral-B extended warranty?__

You can register your Oral-B electric toothbrush for an additional 1 year extended warranty if you sign up within 2 years from date of purchase. Click [here](https://www.oralb.co.uk/en-gb/create-profile) to apply for the extended warranty. You will need to enter personal details and details of your brush, so make sure you have it to hand when registering.

Once registered, you will receive an email to confirm your extended warranty registration.  If you don’t have an email address, just print a copy of the registration confirmation page when your registration is complete.  Please keep your email confirmation or registration confirmation and receipt safe, as you will need to send a copy in the unlikely event that you need to make a claim against our general warranty terms and conditions during the extended period.

Alternatively, you can sign up for Oral-B Me via the Oral-B App (as of version 5.2) to get the warranty extension. If your toothbrush handle is Bluetooth-enabled, you don’t need to enter product information – your handle will be recognized automatically by the app. If your toothbrush does not have Bluetooth, you’ll need to manually enter your toothbrush model information to get the warranty.

__Note:__ If you experience any problems during your registration, please get in touch with our UK Consumer Care Team on free phone 0800 731 1792, who will be happy to help and send you a letter or email with confirmation of your Oral-B warranty extension.

__How can I get my Oral-B electric toothbrush serviced in the UK?__

If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our [warranty extension registration](http://www.oralb.co.uk/en-gb/oral-b-electric-toothbrush-registration)), you can get your device  serviced in the UK by our service centre partner, Olympic Shavers.

Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our [warranty terms and conditions].

__For In Warranty Service:__ You can submit your details via the online portal by clicking [here](https://www.service.oralb.com/gb/en/) or alternatively calling Olympic Shavers on 0115 773 0002.

When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.

__For Out of Warranty Service:__ You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.

__How long will the process take?__ 
Olympic Shavers aims to process your toothbrush within 1 working day of receipt. This applies to all cases, whether in or out of warranty.  Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.

__Can I replace the battery in my Oral-B electric toothbrush?__
No, you cannot replace the battery in your Oral-B electric toothbrush. The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.

If your Oral-B electric toothbrush stops working please check our helpful articles below:

[Taking care of your electric toothbrush](http://www.oralb.co.uk/en-gb/oral-b-institute/electric-toothbrushes/electric-toothbrush-storage-and-care)
[www.oralb.co.uk](http://www.oralb.co.uk/)

Question 4

Where can I buy Oral-B products and replacements parts in the UK?

Accepted Answer

You can buy Oral-B products and replacement parts from our authorised service partner Olympic Shaver centre.
Click [here](http://www.shavers.co.uk/personal-care/oral-care/manufacturer/oral-b.html) to see what is available and buy directly from them.

Alternatively give us a call on freephone number 0800 731 1792 and our Consumer Care team can advise which stores in your area have recently received stock.

Question 5

Why won't my Oral-B electric toothbrush hold a charge ?

Accepted Answer

Depending on which model you have, it should take between 3 and 22 hours to fully charge the brush. If this hasn’t been your experience, there are a few things you can try.

•	For some [toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes "https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes") you will need to charge the brush completely before use, when you plug it in, it can take up to 10 minutes before the charging light will start to flash.

•	First thing to do is check that the power outlet you are using is working as it should. If it’s attached to a bathroom cabinet, for example, the light switch on the cabinet may need to be switched on to power the socket.

•	Make sure you are not charging the toothbrush on a metal surface. The metal can interfere with the charging process.

•	With our Vitality, [Kids toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/child-toothbrushes "https://www.oralb.co.uk/en-gb/product-collections/child-toothbrushes") & [PRO 600 toothbrushes](https://www.oralb.co.uk/en-gb/products/electric-toothbrushes/pro-600-crossaction-rechargeable) (labelled ‘Type: 3709, 3710 or 3756’ on the underside of the toothbrush), it can sometimes be difficult to know when they’re correctly switched off. If they’re switched on while charging, they won’t charge correctly. The best thing to do is to put it on the charger for 30 minutes or so, and then try to switch it on. If it switches on that’s great, and it was correctly switched off while charging. However if it doesn’t switch on, that might mean that it wasn’t switched off during charging.

•	Be sure you’re charging for the full time noted in the manual. For iO 7/8/9 it takes 3 hours. For iO 6, Genius and Smart range and Pro 3 it takes 12 hours. For our [Vitality toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/vitality), that’s 16 hours. For the other brushes, they should be charged for 22 hours.

•	All our toothbrushes apart from the Vitality and [PRO](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/pro) have a charging light. It should blink green during charging. Note that this can take up to 15 minutes to start happening if the toothbrush was entirely drained of battery during brushing. When charging is complete, the blinking should stop.

If these tips do not help, and you still are not getting the full usage time from your toothbrush, you can make use of the two-year manufacturer’s warranty on your Oral-B toothbrush. To do this, head over to our [Online Repair Service](https://oralb-uk.infotip-rts.com/). You’ll be able to enter your details, and the details of the toothbrush, to get your toothbrush booked in for repair. You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair. Note that you’ll need a copy of your receipt to arrange this.

Question 6

Which replacement head fits my Oral B toothbrush?

Accepted Answer

Oral-B offers a variety of replacement heads to ensure you can find the one that best suits your oral care needs. The below brush heads fit all of our electric toothbrush handles (except Oral-B iO). Browse below our entire line of Oral-B replacement brush heads.

•	__CrossAction:__ 16° degree angled bristles for superior* plaque removal

•	__Sensitive Clean:__ for a gentle clean, comes with ultra-thin bristles that are tough on plaque but gentle on gums

•	__FlossAction:__ Unique MicroPulse bristles for a superior interdental clean*

•	__3D White:__ its polishing cup removes surface stains for whiter teeth as of day 1

•	__Precision Clean:__ 3 cleaning zones for precise tooth by tooth thorough clean

•	__Ortho:__ Designed for braces: bristles get under the wire and clean the tooth  around the brackets to easily remove food scraps

•	__Interspace:__ to be used on top of your daily brush head, for deep clean in hard-to-reach areas and healthier* gums

•	__TriZone:__ clean teeth and interdental spaces thanks to its triple-zone bristles technology

•	__Dual Clean:__ Dual action for complete cleaning

Compatible with __iO__ Electric Toothbrush handles:

•	__iO Ultimate Clean:__ tuft-in-tuft structure with 16 degree-angle bristles remove up to 100% more plaque for cleaner teeth and healthier gums*

•	__iO Gentle Care:__ the gentlest iO Refill for a smooth brushing experience. Cushioning outer ring with thinner filaments to protect gums, high density of extra soft bristles for a gentle clean

*vs. a regular manual toothbrush
**Should not be used by children under 12 years.

For optimal results, we recommend you change your brush head every 3 months, after you have been ill or when the bristles become worn.

__New brush head does not fit?__

Sometimes the previous brush head can break, and the bit on the inside can get stuck on the metal shaft. Underneath this is the oblong connection that will fit your new brush heads.

To fix this, try running the toothbrush’s top section (around the plastic connector and metal shaft) under warm water for at least ten seconds. Then, see if you can pull the extra bit off. You might have to give it quite a forceful tug, but it should come right off. If it does, your new brush head should fit.

Sometimes toothpaste can build up under the brush head and solidify to quite a tight bond. Then, when the brush head is ready to be replaced, it can break when removing it to leave this piece behind. To prevent this, we recommend the cleaning and maintenance routine noted in the manual.

1.	After each brushing session, remove the brush head and thoroughly rinse both the brush head and the handle under running water.
2.	Wipe the brush head and handle dry with a towel or cloth before putting the brush head back on the handle and storing the toothbrush for the next use. 
This should prevent any toothpaste buildup.

__Helpful links:__
[https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads)

Question 7

How do I remove an Oral-B brush head that's stuck on the brush?

Accepted Answer

To remove a brush head that's stuck on your toothbrush, try running the toothbrush’s top section under warm water for at least ten seconds. Then, see if you can pull it off. You might have to give it quite a forceful tug, but it should come right off.

Sometimes toothpaste can build up under the brush head and solidify to quite a tight bond. It can even cause part of the inside of the brush head to break off when trying to remove it, leaving a piece behind on the metal shaft. To prevent this, we recommend the cleaning and maintenance routine noted in the manual: 
1.	After each brushing session, remove the brush head and thoroughly rinse both the brush head and the handle under running water.
2.	Wipe the brush head and handle dry with a towel or cloth before putting the brush head back on the handle and storing the toothbrush for the next use.

This should prevent any toothpaste buildup.

Once you remove the brush head, check to see if there's any material stuck to the metal shaft. If so, follow the same process of running warm water over it for at least 10 seconds then pulling it off.

Question 8

What does the red light on my Oral-B electric toothbrush mean?

Accepted Answer

A red light on your [Oral-B electric toothbrush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes) could be one of the following four things:

•	__Oral-B Visible Pressure sensor:__ Many of our toothbrushes feature a visible pressure sensor. If you're pressing too hard on your teeth, it will light up. Remember there's no need to brush hard or scrub -- move the [toothbrush](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes) slowly from tooth to tooth and let the brush do the work.

•	__Stuck toothpaste:__ Is the pressure sensor lit up all the time? Sometimes a bit of [toothpaste](https://www.oralb.co.uk/en-gb/product-collections/toothpaste) can get stuck around the metal pin which connects to the brush head, and this can trip the pressure sensor. To fix this, try rinsing the metal pin and handle under warm water for at least ten seconds. To prevent this in the future, make sure after every use to remove the [replaceable brush head](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads/everyday) and rinse both parts, before drying and storing them separately.

•	__Low battery indicator:__ If the red light is near the bottom of the handle, this could be the low battery indicator (PRO 1000 and above). It lights up when it’s time to charge your toothbrush, as there is only enough power left in the battery for 1 or 2 more brushes. Now would be a good time to charge it.

•	__SmartRing:__ Lastly, the [Genius toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/genius) feature a customizable SmartRing which provides visual feedback on your brushing pressure, brushing time and selected mode. Using the [Oral-B App](https://www.oralb.co.uk/en-gb/product-collections/oral-b-app), you can change the color of this ring, and there are a number of colors to choose from.

Question 9

Which Oral B toothpastes are recommended for children?

Accepted Answer

[Oral-B toothpastes](https://www.oralb.co.uk/en-gb/product-collections/toothpaste "Oral-B toothpastes") range covers all different stages from baby to toddlers and young kids (3+) up to kids (6+).

__Baby Toothpaste__

The [Oral-B Baby 0-2 Years Winnie the Pooh Toothpaste](https://www.oralb.co.uk/en-gb/products/kids/kids-toothpastes-and-mouthwashes/stages-toothpaste-disney-winnie-pooh "Oral-B Baby 0-2 Years Winnie the Pooh Toothpaste") is designed especially for babies and toddlers ages 0-2. It’s formulated to gently clean growing milk teeth and delicate gums. Plus, babies will love the sugar-free fruit flavour.

__Toddlers and Young Kids__

For kids age 3 and up we recommend the [Oral-B Kids 3+ Cars or Frozen Toothpaste](https://www.oralb.co.uk/en-gb/products/kids/kids-toothpastes-and-mouthwashes/cars-frozen-toothpaste-ages-3-plus). It’s both sugar free and formulated with an age-appropriate level of fluoride to help protect teeth against acids from sugars in everyday foods. It comes in 3 unique flavors: Bubblemint, Blue Ice, and Mild Mint. Plus, it features kids’ favorite Disney characters Frozen Princesses or Cars

__Kids__

For grown-up kids ages 6 and up, the best toothpaste is [Oral-B Junior 6+ Toothpaste](https://www.oralb.co.uk/en-gb/products/kids/kids-toothpastes-and-mouthwashes/oral-b-junior-6-plus-toothpaste). It’s developed with dentists to help prevent cavities by protecting teeth against acids from everyday sugars. It contains an age-appropriate level of fluoride that aids in protecting enamel and comes in a mild mint flavor designed for grown-up children.

For much more useful information for a health oral care for children please visit our webpage by clicking [here](https://www.oralb.co.uk/en-gb/oral-health/life-stages/kids).

Question 10

How do I know if my Oral-B Vitality toothbrush is charging?

Accepted Answer

The best way to check whether the [Oral-B Vitality brush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/vitality) is charging is to pick the toothbrush up off the charger after 30 minutes and switch it on. If it comes to life, you know it's charging. Switch it back off and leave it on the charging stand for the full 16 hours it needs to complete a full charge.

With these toothbrushes it's important to know that they need to be turned off in order to accept a charge. As there is no indicator light to let you know and only one button for both the on/off position, sometimes it can be tricky. If your [toothbrush](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes) runs flat/dies while brushing your teeth, please make sure that you press the on/off button to switch it off. Even though there's no power, if you don't press that button it will remain turn "on" and therefore won't accept a charge when placed on the charging base.

If you pick your brush up after 30 minutes to check, push the on/off button and nothing happens, it was likely in the "on" position while it was sitting on the charger and therefore did not charge. Do not press the button again, place the brush back on the charger, then try again in 30 minutes.

Question 11

How long do batteries in an Oral-B battery powered toothbrush last?

Accepted Answer

Our [Oral-B toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes) are designed to be used for two minutes, twice a day.

Question 12

Why won't the timer on my Oral-B toothbrush stop on its own?

Accepted Answer

Oral-B electric toothbrushes include a 2-minute timer to help you brush for the dentist-recommended 2 minutes. With most models, the brush will stutter or shake briefly every 30 seconds to let you know it’s time to move to another area of your mouth, and then after 2 minutes it won’t shut off but will simply stutter a little more noticeably to let you know that you’ve brushed for the recommended time. With Vitality models, the brush will stutter just once -- after the 2 minutes is up.

When you are done brushing, you’ll need to manually press the on/off switch to turn the toothbrush off, otherwise it will stay switched on, except for Oral-B iO models which stop after 5 minutes. We don’t have an automatic cut-off because you might want to continue brushing to make sure you’ve got as good a clean as you’d like. After all, it’s your toothbrush to use as you wish!

Question 13

How do I brush with an Oral-B electric toothbrush?

Accepted Answer

Below you will find step by step information on how to best clean your teeth with your [Oral-B electric toothbrush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes "https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes").
Further down you will find 2 video's if you rather watch a video instead.
1.	Make sure your toothbrush is charged. Many electric toothbrushes have charge level indicator lights, so you can actually see when the toothbrush is charged.
2.	Apply toothpaste to the brush head. To avoid splashing, guide the [brush head ](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads/everyday "https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads/everyday")to your teeth before switching on the brush. 
3.	Start with the outside surfaces of the teeth. Guide the brush head slowly from tooth to tooth, holding the brush head in place for a few seconds against each tooth before moving on to the next one. Follow along with the shape of each tooth and the curve of the gums.
4.	Repeat Step 3 on the inside surfaces of the teeth.
5.	Repeat Step 3 on the chewing surfaces of the teeth as well as behind the back teeth.
6.	Direct the brush head along the gum line and upon the gums. Again, do not press hard or scrub.
7.	Try grazing the brush head along your tongue and the roof of your mouth, back to front, to help freshen your breath.

Remember, when using a rechargeable electric toothbrush, it isn't necessary to press hard or scrub. Simply guide the brush while it provides the brushing action. In fact, some Oral-B electric toothbrushes have pressure sensors that alert you when you’re brushing too hard.

To [brush your teeth correctly](https://www.oralb.co.uk/en-gb/oral-health/why-oral-b/electric-toothbrushes/how-to-brush-teeth-properly), be sure to spend at least two minutes using the technique above, brushing each section of your mouth for 30 seconds (upper right, upper left, lower right and lower left), both morning and night. Most Oral-B rechargeable electric toothbrushes have built-in two-minute timers, and some even have professional timers that parse out 30 seconds for each quadrant to help you keep track.

To view our "How to brush your teeth with an electric toothbrush?" video, [click here](https://www.youtube.com/watch?v=UUXAivWbnOw).
To view our "How to brush your teeth with an iO electric toothbrush" video, [click here](https://www.youtube.com/watch?v=JrNHw6JtYXA)

For best results, dentists recommend replacing the brush head on your toothbrush __every three months__ or when the bristles of the toothbrush head become frayed and worn with use which reduces the cleaning effectiveness of the toothbrush.

![How do I brush with an Oral-B electric toothbrush?](//images.ctfassets.net/bvfblnbzfyak/4DHo2KlblCDFjgn0cwtgsS/52d39bbc916f5a660d89c56f1f5ac336/Picture1.png)

Question 14

Can I use my Oral-B electric toothbrush charger abroad and outside of Europe?

Accepted Answer

Our [Oral-B iO electric toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes) (as of version iO7) come with a multi-voltage charger and can be used in all regions.
All other [Oral-B electric toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes) come with a region specific battery chargers. To use them abroad you may need a voltage converter, plug adapter, or both as it depends on the country you are traveling to.

Follow these simple steps to find out if you can use your toothbrush abroad:

1.	Check the voltage printed on the base of your charger.
2.	Check the voltage of the country you are travelling to.
3.	Check the table below to find out if you need a voltage converter.

![Printed on base](//images.ctfassets.net/bvfblnbzfyak/6KvlFm5aeffCWHveQF87ON/eaab8ada097a2f1eb755996cc555f135/Printed_on_base.PNG)

__What is a plug adapter?__
A plug adapter allows a dual-voltage appliance from one country to be plugged into the wall outlet of another country. They do not convert electricity.

__What is a voltage converter?__
A voltage converter is an electric power conversion device used to change the electrical output of a power source. You can find plug adapters & voltage converters at most electronics or travel stores. Oral-B does not make either.

__Are you travelling from Europe to the USA/Canada?__
You need to use an Oral-B 110v charger which can be bought locally.
Be aware that the plug style may be different in other countries. In case you visit a country that has a different plug style, like USA/Canada, we recommend purchasing a plug adapter.

__Are you travelling from the USA/Canada to Europe?__
If your charger is a USA 110v you can purchase an Oral-B 220v charger which can be used overseas, instead of using a voltage converter. The charger will work in most European countries that have the two round plug ends. We also recommend purchasing a plug adapter in case you visit a country that has a different plug style such as the UK.

__Helpful links:__
[www.oralb.com](https://www.oralb.com)
[www.service.oralb.com/gb/en/](https://www.service.oralb.com/gb/en/)

Question 15

How do I clean my Oral-B iO electric toothbrush?

Accepted Answer

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Question 16

What is the difference between the different Oral-B electric toothbrushes?

Accepted Answer

Please find below an overview on each of our Oral-B electric toothbrush series.

The Oral-B iO, Genius and Smart series toothbrushes come with Bluetooth and can be used with our [Oral-B app](https://www.oralb.co.uk/en-gb/product-collections/oral-b-app).

[__Oral-B iO__](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/io) - our most advanced Series- Oral-B’s BEST EVER CLEAN with REVOLUTIONARY MAGNETIC iO™ TECHNOLOGY for a professional clean feeling & gentle brushing experience with enhanced A.I. and 3D (iO9 only) teeth tracking capabilities.

•	New iO™ technology combines micro-vibrating bristles with Oral-B's dentist-inspired round brush head for a fresh, clean mouthfeel and 100% healthier gums in one week.

•	Interactive Display signals important information - including personalized brushing modes, greetings, as you power up, and gives you a smile for a job well done.

•	3D TEETH TRACKING with A.I to monitor your brushing across the front, top and back surfaces of your teeth; guiding you to the most thorough possible clean.

•	Enhanced Smart pressure sensor - signals red, white or green to alert you whether you're brushing too hard, too soft or with just the right amount of pressure

[__Oral-B Genius Series__](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/genius) - Oral-B’s first brush equipped with position detection ensures a comprehensive clean, every time.

•	Position Detection to clean every zone.

•	Pressure Sensor technology for advanced gum protection.

•	The [Genius X](https://www.oralb.co.uk/en-gb/products/electric-toothbrushes/oral-b-genius-x-electric-toothbrush) includes A.I. technology to guide you to your best clean.

•	Up to 6 personalised modes including Gum Care, Sensitive and Whitening to customize your brushing.

[__Oral-B Smart Series__](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/smart) - Superior cleaning and healthier gums with real-time brushing feedback to assist you while brushing.

•	Up to 100% more plaque removal. Round head cleans better for healthier gums.

•	The Gum Care mode and the combination of the Gum Pressure Control help protect your gums and alert you if you brush too hard.

•	Gently whitens your teeth starting from day 1 by removing surface stains.

•	Up to five brushing modes: Daily Clean, Pro Clean, Sensitive, Whitening and Gum Care.

[__Oral-B PRO Series__](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/pro) - Deep cleaning with 3D technology, oscillates, rotates and pulsates to remove up to 100% more plaque vs. a manual brush

•	Round head cleans better for healthier gums

•	Helps you brush longer with the 2 minutes embedded timer

•	Gum pressure control automatically stops brush pulsations if brushing too hard

[__Oral-B Vitality Series__](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/vitality) - Comprehensive cleaning with 2D technology, oscillates and rotates to remove more plaque than a manual brush

•	The essential toothbrush to achieve an everyday clean

•	Helps you brush longer with the 2 minutes embedded timer

For further information on our Oral-B electric toothbrush models or you want to buy use this [link](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes).

Question 17

How do I know which Oral-B electric toothbrush I have?

Accepted Answer

Knowing the model of Oral-B electric toothbrush you have is very helpful. It can be used to determine the appropriate parts and accessories for your toothbrush. There are two numbers on the handle which are important, the Type Number and the Production Code.

__Type Number__
This will identify which model of electric toothbrush you have. It is a 4-digit number which can be found on the underside of your toothbrush and is highlighted by the red arrows below. The Type Number should also be listed on the user manual for your toothbrush.

__Production Code__
This may be needed if you contact Oral-B with questions about your toothbrush. The format varies depending on the model; the blue arrows below point to the production codes for those brushes.

![Production code](//images.ctfassets.net/bvfblnbzfyak/2vSwdyZIus2KHdBYnybMJy/9a58b4c77a68457180d708865f6a99b2/faq1.PNG)

Please note that the packaging or box for your toothbrush might also list a Type Number. If it says "Type 3757", that's actually the Type Number for the charger, not the toothbrush. To double-check, you can find the charger Type Number on the underside of the charger.

__The toothbrush Type Number can be used to__
•	locate the parts or accessories compatible with your toothbrush, or 
•	download the user instruction manual for your particular model.

All you need to do is visit our [Service Website](https://www.service.oralb.com/gb/en/). Once there, choose either "I need to find replacement parts and accessories" or "I need to find and download/print user instruction/manual". Simply enter your toothbrush’s Type Number.

Question 18

Where can I find a UK instruction manual or user instructions for a Oral-B electric product?

Accepted Answer

Visit [www.service.oralb.com/gb/en/guide/](https://www.service.oralb.com/gb/en/guide/) and follow these steps:

•	Search by category and select a product category; either toothbrushes or irrigators OR Search on Model or Type number (4-digit)

•	Click on the appropriate description to open the manual instruction.

You can view the manual on screen, download it to your computer or print it off.

Question 19

How often should I change my toothbrush or brush head?

Accepted Answer

__How often should I change my toothbrush or brush head? __

Most dental professionals recommend changing your toothbrush or brush head every 90 days or sooner if you brush more than twice daily or longer than 2 minutes.

Several [Oral-B brush heads](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads) feature indicator bristles which change color from green to yellow to signal when it’s time for a replacement.

__Why do I need to replace my toothbrush or brush head?__

When used regularly, the bristles on your brush head or toothbrush can become frayed and worn causing them to lose their effectiveness when it comes to keeping your teeth clean. In fact, clinical research shows that a new brush head can better remove more plaque than one that’s worn out.

__Can I use the Oral-B App to help me track when it’s time for a brush head replacement?__

You can easily set a reminder in the Oral-B app to help inform you of when it’s time for a new brush head:

- Log in to your Oral-B app
- Navigate to “More” screen
- Select “Refill brush head”
- Add the date you began using your brush head

From there, you can check in the app to keep track of how long you’ve been using that particular brush head, the total number of minutes you have brushed with your brush head, and the estimated date for when you’ll need to replace your brush head.

__Can I set automated brush head replacement reminders?__

You can set up an Oral-B profile by registering directly on our website. Once you’ve registered, we will send you email reminders every 90 days to inform you of when it’s time for a fresh brush head.

You can also sign up for an [Oral-B Refill Subscription](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads) to have fresh, genuine Oral-B brush heads delivered right to your door based on your preferred delivery frequency.

Question 20

Can I replace the battery in my Oral-B electric toothbrush?

Accepted Answer

No, you cannot replace the battery in your [Oral-B electric toothbrush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes). The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.

If your Oral-B electric toothbrush stops working, please visit [www.service.oralb.com/gb/en/](https://www.service.oralb.com/gb/en/) where you will find detailed information about the [Oral-B warranty](https://www.oralb.co.uk/en-gb/oral-health/why-oral-b/faq/what-is-covered-in-my-oral-b-warranty) and servicing.

Question 21

Can children use Oral-B electric toothbrushes?

Accepted Answer

Yes, children can use any power brush in our range (including adult versions) once they reach age 3. Children under 3 should not use power brushes as the gum has not finished developing and young children have [sensitive teeth](https://www.oralb.co.uk/en-gb/oral-health/conditions/teeth-sensitivity/sensitive-teeth-causes-treatments-prevention). Once a child reaches an age where a power brush becomes appropriate, we recommend one specifically designed for children. These brushes feature a brush head that is smaller than our standard brush heads and can easily fit in smaller mouths. Also, they come with a colorful and fun design to motivate children to brush.

Many of our children's products contain an age statement. This can be due to the product design, or the particular character featured on the product, being appropriate for a given age group. Please always follow the age guidelines on the package.

__Which brush head should I use if my child has braces?__

All of our [electric toothbrush heads](https://www.oralb.co.uk/en-gb/product-collections/replacement-brush-heads/everyday) are safe to use on braces. [Precision Clean](https://www.oralb.co.uk/en-gb/products/replacement-brush-heads/precision-clean) is an excellent option because it has longer bristles at the top and bottom which will "cup" around a tooth with a brace and penetrate hard-to-reach areas. If your child prefers a more gentle clean, try our Sensitive Clean brush head.

Learn more about [finding the best electric toothbrushes for your kids](https://www.oralb.co.uk/en-gb/oral-health/life-stages/kids/finding-best-electric-toothbrush-kids) with Oral-B.

__Helpful:__
Please refer to the country Product Facts article to advice on the brushes that are available for the different age groups (Kid 3+, Junior 6+ and Teens)

__Product:__
All rechargeable Oral B brushes: O/R, Pulsonic and iO brushes.

__Guidelines:__
Oral-B Kid's Brush Heads (EB10) or Oral-B [Precision Clean](https://www.oralb.co.uk/en-gb/products/replacement-brush-heads/precision-clean) or Sensitive Clean when adult brush head needs to be used.
Please see country specific comparison chart to recommend age appropriate power brushes.

Question 22

How Do I Change My Brush Head?

Accepted Answer

<img>![pgone/oralb/en-uk/prod/images/o4ty9yw66bmmjaguaeaf](//images.ctfassets.net/bvfblnbzfyak/37Ngj4uZm8bxpLcnkFzVPT/d57fb65a9e7f1c34f272fd9c297c5642/file.png.jpeg)

A fresh brush head is often required after 3 months of using your Oral-B electric toothbrush. No matter the type of Oral-B replacement brush head or electric toothbrush handle you have, swapping out your old brush head for a new replacement is easy and quick—here’s how.

## Step-by-Step Guide to Replacing Your Brush Head

Dental professionals recommend [changing your brush head every 90 days](https://www.oralb.co.uk/en-gb/faq/how-often-to-change-brush-head) or sooner if you notice any fraying or worn-out bristles. That’s because a fresh brush head can better remove plaque to ensure you’re getting the best clean possible. Here’s how to change your Oral-B replacement brush head:

- Slide off your used brush head from the Oral-B electric toothbrush handle  
- Slide a new Oral-B replacement brush head onto the shaft   
- Push the fresh brush head into place, you’ll hear a slight click once it’s securely on the handle

There’s no need to twist or use any excessive force when taking off or placing a brush head onto the handle.

## How to Remove an Oral-B Brush Head That’s Stuck

In some instances, toothpaste can build up under the brush head creating a bond between the brush head and the handle. When this occurs, simply try running your brush’s top section under warm water for about 10 seconds then try to pull off the brush head. You may have to give the brush head a slight tug when sliding it off the handle, but it should come right off.

To prevent your brush head from getting stuck to your Oral-B electric toothbrush handle, letting bacteria build-up and potentially mold formation, follow these daily maintenances and [brush cleaning steps](https://www.oralb.co.uk/en-gb/oral-health/why-oral-b/electric-toothbrushes/how-to-clean-electric-toothbrush) from the manual:

- Remove the brush head from the handle after each brushing
- Thoroughly rinse both the replacement brush head and the handle under running water after every brushing session
- Wipe the handle and brush head dry with a clean towel or cloth  
- Allow the brush to air dry in an upright position
- Slide the brush head back onto the handle or replace it in its hygienic storage case

From Oral-B, the #1 dentist-recommended toothbrush brand, worldwide.

*Sources:*

[https://www.healthline.com/health/how-often-should-you-change-your-toothbrush](https://www.healthline.com/health/how-often-should-you-change-your-toothbrush)
[https://oralb.com/en-us/oral-health/why-oral-b/electric-toothbrushes/when-to-change-toothbrush-or-head/](https://oralb.com/en-us/oral-health/why-oral-b/electric-toothbrushes/when-to-change-toothbrush-or-head/)
[https://pgconsumersupport.secure.force.com/CarehubStandalone/articles/en_US/FAQ/How-do-I-remove-an-Oral-B-brush-head-that-s-stuck-on-the-brush#brandListDiv](https://pgconsumersupport.secure.force.com/CarehubStandalone/articles/en_US/FAQ/How-do-I-remove-an-Oral-B-brush-head-that-s-stuck-on-the-brush#brandListDiv)

Question 23

Battery issue with my electric toothbrush

Accepted Answer

Depending on which model you have, it should take between 3 and 22 hours to fully charge the brush. If this hasn’t been your experience, there are a few things you can try.

- First thing to do is check that the power outlet you are using is working as it should. If it’s attached to a bathroom cabinet, for example, the light switch on the cabinet may need to be switched on to power the socket.

- Make sure you are not charging the [toothbrush](https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes "https://www.oralb.co.uk/en-gb/product-collections/manual-toothbrushes") on a metal surface. The metal can interfere with the charging process.

- With our [Vitality](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/vitality) and [PRO toothbrushes](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/pro), it can sometimes be difficult to know when they’re correctly switched off. If they’re on the charger while switched on, they won’t charge correctly. The best thing to do is to put it on the charger for 30 minutes or so, and then try to switch it on. If it switches on, that’s great, and it was correctly switched off while charging. However, if doesn’t switch on, that might mean that it wasn’t switched off during charging.

- Be sure you’re charging for the full time noted in the manual. For iO series as of 7 it takes 3 hours.  For iO 6, [Genius](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/genius) and [Smart](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes/smart) range and Pro 3 it takes 12 hours. For our Vitality toothbrushes, that’s 16 hours. For the other brushes, they should be charged for up to 24 hours.

- All our toothbrushes apart from the Vitality and PRO 500 have a charging light. It should blink green during charging. Note that this can take up to 15 minutes to start happening if the toothbrush was entirely drained of battery during brushing. When charging is complete, the blinking should stop.

- For the best experience with the Oral B iO toothbrushes we strongly recommend to download and update for free the Oral B App on your phones. This will also help keeping the toothbrush software up to date, which can also improve battery performance. Download the free App on AppStore or Google Play (depending on your mobile device), connect your toothbrush and you will be guided through the Update process.

If none of these tips help, you make use of the two-year manufacturer’s warranty on your [Oral-B toothbrush](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes). To do this, head over to our [Online Repair Service](https://www.service.oralb.com/gb/en/). You’ll be able to enter your details, and the details of the toothbrush, to get your toothbrush booked in for repair. You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair. Note that you’ll need a copy of your receipt to arrange this.

If you’ve had the toothbrush for longer than two years, it’ll be out of warranty. However, our Service Centers may still be able to help. We would recommend contacting them by phone or email before sending in your toothbrush, as they’ll be able to advise you what the best course of action will be.

Question 24

Battery issue with my Oral B iO – Tip for best experience

Accepted Answer

For the best experience with the Oral B iO toothbrushes we strongly recommend to download and update for free the Oral B App on your phones. This will also help keeping the toothbrush software up to date, which can also improve battery performance. Download the free App on AppStore or Google Play (depending on your mobile device), connect your toothbrush and you will be guided through the Update process.

If the above doesn’t help, you can make use of the two-year manufacturer’s warranty on your Oral-B toothbrush. To do this, head over to our [Online Repair Service](https://www.service.oralb.com/gb/en/). You’ll be able to enter your details, and the details of the toothbrush, to get your toothbrush booked in for repair. You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair. Note that you’ll need a copy of your receipt to arrange this.

If you need any more help with this, please get in touch by emailing us on our website, our customer service will be happy to help you.

Question 25

How long does it take to charge my Oral-B electric toothbrush battery in the UK?

Accepted Answer

The time it takes to charge your Oral-B electric toothbrush depends on the model you have.

Here is how long it takes to fully charge your Oral B electric toothbrush. Once the red light appears*, it is time to recharge.

*Not applicable for Kids, Vitality and Pro 600

| Version | Charging time |
| ------------- | ------------- |
| Kids (3+) | 16 hours |
| Junior (6+) | Up to 16 hours |
| Teen | 12 hours |
| Vitality Pro | 22 hours |
| Pro 1 | 22 hours |
| Pro 2/3 | 12 hours |
| Smart 4/5/6 | 12 hours |
| Genius/Genius X | 12 hours |
| iO as of series 7 | 3 hours (magnetic charger) |
| iO series 6 and lower | Up to 16 hours |

To find out more about how to take good care of your Oral-B electric toothbrush battery visit [Taking Care of your Electric Toothbrush](https://www.oralb.co.uk/en-gb/oral-health/why-oral-b/electric-toothbrushes/how-to-clean-electric-toothbrush).

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