Question 1

What is the difference between your Oral-B 1000 electric toothbrush models?

Accepted Answer

The 3D action on our Oral-B electric toothbrushes means that they oscillate, rotate and pulsate to give you the best possible cleaning, removing up to 300% more plaque along the gum line than a regular toothbrush. It works by pulsating to break up the plaque, and then oscillating and rotating to sweep the plaque away.

Our Oral-B 1000 models are an excellent choice and they are all actually the same unit in terms of power and technicality. The difference between them is the brush head which comes in the box (eg. CrossAction 1000 will have a CrossAction toothbrush head), and the color of the toothbrush handle.

These models oscillate at 8,800 movements per minute and 20,000 pulsations per minute. The handle also features a really handy pressure sensor which detects when you are brushing too hard and stops the pulsations to help protect your gums. They also have a 2 minute built-in timer which pulsates every 30 seconds to let you know when to switch areas of the mouth. Find out which products offer the timer [here](/en-gb/product-collections/electric-toothbrushes).

All our round toothbrush heads will rotate 45° to the right & back to 45° to the left, as well as oscillates back & forth. The only toothbrush head which doesn’t rotate is our Deep Sweep which work by using side to side sweeping actions.

Any of our toothbrush heads will give you a great clean, and which is best for you depends upon your personal requirements and preferences. I’ve popped some information below about each of the brush heads that are featured with the models you’ve mentioned and I hope this helps you to decide which might be the most suitable for you.

- __CrossAction__ – These are our most advanced brush head technology. The bristles are perfectly angled for a precise clean and the professionally inspired design of the brush head surrounds each tooth with bristles angled at 16 degrees.
- __Precision Clean__ – These feature high-low bristles with longer bristles at the top and bottom to provide better inter-dental cleaning as they penetrate hard-to-reach areas.
- __Pro Gum Care (Sensitive brush head)__ – These have extra soft bristles for a gentle clean and are perfect for people who have sensitive gums.
- __Power White (3D white brush head)__ – These feature a specially designed inner, rubber polishing cup which gently removes surface stains and naturally whitens teeth. The bristles clean on and around teeth to help remove plaque.

The prices can vary between the models as they are set by the retailers themselves, so it's always best to shop around to get yourself the best deal. We do have a useful feature on our website, which allows you to compare prices and find where local to you has the model in stock. Simply type in the model you are looking for and hit the 'Find Retailers' button.

By 'oscillation,' we are referring to the main back-and-forth movement of the replaceable brush heads. For most of them, this is the rotational oscillation going from 45° one way round to 45° the other way. By 'pulsation' on our 3D models, we are referring to that the brush head itself is moved forward and backwards very quickly, towards and away from the teeth.

All our toothbrushes from the [Pro 2000](/en-gb/products/electric-toothbrushes/pro-2000-sensi-ultrathin-rechargeable) and above include the pressure sensor. These toothbrushes will stop pulsating when pressing too hard, which will feel and sound noticeably different during brushing. Check out which products offer the Pressure Sensor feature [here](/en-gb/product-collections/electric-toothbrushes). From the Pro 2000 and up, there's a light just below the brush head will shine red when pressing too hard, making this extra noticeable.

Many of our toothbrushes from the Pro 3000 and above come with Bluetooth connectivity, and these are called the SmartSeries toothbrushes. Check out the various SmartSeries toothbrushes here.

We would expect our toothbrushes to last between 3-5 years based on one person using the toothbrush, twice daily for 2 minutes at a time, however this can vary on many factors such as how the toothbrush has been maintained and personal usage, so it may be less or longer. If your toothbrush is less than 2 years old, it will still be in warranty and we can certainly help with that. So please let me know if this is the case.

Like all batteries even rechargeable ones have a lifespan and after a certain period of usage they will stop performing as well as they once did and then eventually wear out completely. Once this happens, we recommend for you to replace your toothbrush. As all our toothbrush handles are made with water tight seals, we do not offer a battery replacement service.

Question 2

What is the difference between the different Oral-B electric toothbrushes?

Accepted Answer

Please find below an overview on each of our Oral-B electric toothbrush series. If you want to see further features by series, you can use this [link](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes).

The Oral-B iO, Genius and Smart series toothbrushes come with Bluetooth and can be used with our Oral-B app.
Further information on our app use this [Link](https://www.oralb.co.uk/en-gb/product-collections/oral-b-app).

__Oral-B iO__ - our most advanced Series- Oral-B’s BEST EVER CLEAN with REVOLUTIONARY MAGNETIC iO™ TECHNOLOGY for a professional clean feeling & gentle brushing experience with enhanced A.I. and 3D (iO9 only) teeth tracking capabilities.

•	New iO™ technology combines micro-vibrating bristles with Oral-B's dentist-inspired round brush head for a fresh, clean mouthfeel and 100% healthier gums in one week.

•	Interactive Display signals important information - including personalized brushing modes, greetings, as you power up, and gives you a smile for a job well done.

•	3D TEETH TRACKING with A.I to monitor your brushing across the front, top and back surfaces of your teeth; guiding you to the most thorough possible clean. 
•	Magnetic charger has lock-in-place stability and provides approximately a 3-HOUR QUICK CHARGE

•	Enhanced Smart pressure sensor - signals red, white or green to alert you whether you're brushing too hard, too soft or with just the right amount of pressure

__Oral-B Genius Series__ - Oral-B’s first brush equipped with position detection ensures a comprehensive clean, every time.

•	Position Detection to clean every zone.

•	Pressure Sensor technology for advanced gum protection.

•	The Genius X includes A.I. technology to guide you to your best clean.

•	Up to 6 personalised modes including Gum Care, Sensitive and Whitening to customize your brushing.

__Oral-B Smart Series__ - Superior cleaning and healthier gums with real-time brushing feedback to assist you while brushing.

•	Up to 100% more plaque removal. Round head cleans better for healthier gums.

•	The Gum Care mode and the combination of the Gum Pressure Control help protect your gums and alert you if you brush too hard.

•	Gently whitens your teeth starting from day 1 by removing surface stains.

•	Up to five brushing modes: Daily Clean, Pro Clean, Sensitive, Whitening and Gum Care.

__Oral-B PRO Series__ - Deep cleaning with 3D technology, oscillates, rotates and pulsates to remove up to 100% more plaque vs. a manual brush

•	Round head cleans better for healthier gums

•	Helps you brush longer with the 2 minutes embedded timer

•	Gum pressure control automatically stops brush pulsations if brushing too hard

__Oral-B Vitality Series__ - Comprehensive cleaning with 2D technology, oscillates and rotates to remove more plaque than a manual brush

•	The essential toothbrush to achieve an everyday clean

•	Helps you brush longer with the 2 minutes embedded timer

For further information on our Oral-B electric toothbrush models or you want to buy use this [link](https://www.oralb.co.uk/en-gb/product-collections/electric-toothbrushes).

Question 3

What parts are available for my Oral B Electric Toothbrush and where can I buy them?

Accepted Answer

To find what parts are available for your Oral Care Electric Toothbrush, please visit: [www.service.braun.com](http://www.service.braun.com/)

__Products:__

All rechargeable Oral B power brushes
All battery toothbrushes (except Pulsar)

__Guidelines:__
	Consumers can find the following information on the website:
- User instructions
- Service center addresses and contact numbers
- FAQs
- Spare parts

If the consumer doesn't have internet access, please help them find the required information here: [www.service.braun.com](http://www.service.braun.com/)

Question 4

How can I get my Oral-B electric toothbrush serviced in the UK?

Accepted Answer

If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our [warranty extension registration](http://www.oralb.co.uk/en-gb/oral-b-electric-toothbrush-registration)), you can get your device  serviced in the UK by our service centre partner, Olympic Shavers.

Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our [warranty terms and conditions](http://braun-uk.infotip-rts.com/Home.xhtml?Token=:00-64118-DA4BAC89D94B697EA80A0-0001BB5781E39063).

__For In Warranty Service:__ You can submit your details via the online portal by clicking [here](http://www.service.braun.com/home.asp?rg=EU&c=GB&l=GB&typ=h) or alternatively calling Olympic Shavers on 0115 773 0002.

When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.

__For Out of Warranty Service:__ You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.

__How long will the process take?__
Olympic Shavers aims to process your toothbrush within 1 working day of receipt. This applies to all cases, whether in or out of warranty.  Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.

[http://www.braunservice.co.uk/](http://www.braunservice.co.uk/)
[www.oralb.co.uk](http://www.oralb.co.uk/)

Question 5

Popular questions about Oral B warranty and service in UK

Accepted Answer

Got a question about Oral-B warranty or service? Chances are we’ve answered it here!

[What is covered in my Oral-B warranty?](https://pg-lex.my.salesforce.com/?ec=302&startURL=%2Farticles%2Fen_US%2FFAQ%2FPopular-questions-about-Oral-B-warranty-service-in-UK%3Fpopup%3Dfalse%26navBack%3DH4sIAAAAAAAAAIuuVipWslLyzssvz0lNSU_1yM9NVdJRygaKFSSmp4ZkluSA-KVAvn58aaZ-NkyhPpCDosu-ODWxKDnD1tTMxMJSqTYWALaD4-9aAAAA)

[How do I register for the Oral-B extended warranty?](https://pg-lex.my.salesforce.com/?ec=302&startURL=%2Farticles%2Fen_US%2FFAQ%2FPopular-questions-about-Oral-B-warranty-service-in-UK%3Fpopup%3Dfalse%26navBack%3DH4sIAAAAAAAAAIuuVipWslLyzssvz0lNSU_1yM9NVdJRygaKFSSmp4ZkluSA-KVAvn58aaZ-NkyhPpCDosu-ODWxKDnD1tTMxMJSqTYWALaD4-9aAAAA)

[How can I get my Oral-B electric toothbrush serviced in the UK?](https://pg-lex.my.salesforce.com/?ec=302&startURL=%2Farticles%2Fen_US%2FFAQ%2FPopular-questions-about-Oral-B-warranty-service-in-UK%3Fpopup%3Dfalse%26navBack%3DH4sIAAAAAAAAAIuuVipWslLyzssvz0lNSU_1yM9NVdJRygaKFSSmp4ZkluSA-KVAvn58aaZ-NkyhPpCDosu-ODWxKDnD1tTMxMJSqTYWALaD4-9aAAAA)

[Can I replace the battery in my Oral-B electric toothbrush?](https://pg-lex.my.salesforce.com/?ec=302&startURL=%2Farticles%2Fen_US%2FFAQ%2FPopular-questions-about-Oral-B-warranty-service-in-UK%3Fpopup%3Dfalse%26navBack%3DH4sIAAAAAAAAAIuuVipWslLyzssvz0lNSU_1yM9NVdJRygaKFSSmp4ZkluSA-KVAvn58aaZ-NkyhPpCDosu-ODWxKDnD1tTMxMJSqTYWALaD4-9aAAAA)

__What is covered in my Oral-B warranty?__

Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, the affected component will be exchanged with a new, original replacement part of equal or greater specification.*

The warranty does not cover cosmetic damage such as scratches, or damage caused by:
•	Normal wear and tear

•	Accident, misuse, dirt or water

•	The product being tampered with

•	Improper use

•	Repairs carried out by agents not authorized by Oral-B/Braun

•	Failure to take proper care of the product, including recharging

•	The product being altered or used for commercial purposes

Note: Only electric devices are covered under warranty – accessories are not included (examples are travel case, brush head holder, smartphone holder)

If you need information about where to get your Oral-B electric products serviced or repaired (in warranty or out of warranty) check our helpful links below.

__How do I register for the Oral-B extended warranty?__

You can register your Oral-B electric toothbrush for an additional 1 year extended warranty if you sign up within 2 years from date of purchase. Click [here] to apply for the extended warranty. You will need to enter personal details and details of your brush, so make sure you have it to hand when registering.

Once registered, you will receive an email to confirm your extended warranty registration.  If you don’t have an email address, just print a copy of the registration confirmation page when your registration is complete.  Please keep your email confirmation or registration confirmation and receipt safe, as you will need to send a copy in the unlikely event that you need to make a claim against our general warranty terms and conditions during the extended period.

Alternatively, you can sign up for Oral-B Me via the Oral-B App (as of version 5.2) to get the warranty extension. If your toothbrush handle is Bluetooth-enabled, you don’t need to enter product information – your handle will be recognized automatically by the app. If your toothbrush does not have Bluetooth, you’ll need to manually enter your toothbrush model information to get the warranty.

__Note:__ If you experience any problems during your registration, please get in touch with our UK Consumer Care Team on free phone 0800 731 1792, who will be happy to help and send you a letter or email with confirmation of your Oral-B warranty extension.

__How can I get my Oral-B electric toothbrush serviced in the UK?__

If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our [warranty extension registration](http://www.oralb.co.uk/en-gb/oral-b-electric-toothbrush-registration)), you can get your device  serviced in the UK by our service centre partner, Olympic Shavers.

Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our [warranty terms and conditions].

__For In Warranty Service:__ You can submit your details via the online portal by clicking [here] or alternatively calling Olympic Shavers on 0115 773 0002.

When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.

__For Out of Warranty Service:__ You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.

__How long will the process take?__ 
Olympic Shavers aims to process your toothbrush within 1 working day of receipt. This applies to all cases, whether in or out of warranty.  Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.

__Can I replace the battery in my Oral-B electric toothbrush?__
No, you cannot replace the battery in your Oral-B electric toothbrush. The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.

If your Oral-B electric toothbrush stops working please check our helpful articles below:

[Taking care of your electric toothbrush](http://www.oralb.co.uk/en-gb/oral-b-institute/electric-toothbrushes/electric-toothbrush-storage-and-care)
[www.oralb.co.uk](http://www.oralb.co.uk/)

Question 6

Where can I buy Oral-B products and replacements parts in the UK?

Accepted Answer

You can buy Oral-B products and replacement parts from our authorised service partner Olympic Shaver centre.
Click [here](http://www.shavers.co.uk/personal-care/oral-care/manufacturer/oral-b.html) to see what is available and buy directly from them.

Alternatively give us a call on freephone number 0800 731 1792 and our Consumer Care team can advise which stores in your area have recently received stock.

Question 7

Why won't my Oral-B electric toothbrush hold a charge ?

Accepted Answer

Depending on which Oral-B model you have, it should take between 3 and 22 hours to fully charge the brush, and then the juice should last for between 5 and 14 days of brushes (when brushing twice a day, for 2 minutes each time). If this hasn’t been your experience, there are a few things you can try.

•	For some toothbrushes you will need to charge the brush completely before use, when you plug it in, it can take up to 10 minutes before the charging light will start to flash.

•	First thing to do is check that the power outlet you are using is working as it should. If it’s attached to a bathroom cabinet, for example, the light switch on the cabinet may need to be switched on to power the socket.

•	Make sure you are not charging the toothbrush on a metal surface. The metal can interfere with the charging process.

•	With our Vitality, Kids toothbrushes & PRO 500/600 toothbrushes (labelled ‘Type: 3709, 3710 or 3756’ on the underside of the toothbrush), it can sometimes be difficult to know when they’re correctly switched off. If they’re switched on while charging, they won’t charge correctly. The best thing to do is to put it on the charger for 30 minutes or so, and then try to switch it on. If it switches on that’s great, and it was correctly switched off while charging. However if it doesn’t switch on, that might mean that it wasn’t switched off during charging.

•	Be sure you’re charging for the full time noted in the manual. For iO 7/8/9 it takes 3 hours. For iO 6, Genius and Smart range and Pro 3 it takes 12 hours. For our Vitality toothbrushes, that’s 16 hours. For the other brushes, they should be charged for 22 hours.

•	All our toothbrushes apart from the Vitality and PRO 500 have a charging light. It should blink green during charging. Note that this can take up to 15 minutes to start happening if the toothbrush was entirely drained of battery during brushing. When charging is complete, the blinking should stop.

If these tips do not help, and you still are not getting the full usage time from your toothbrush, you can make use of the two-year manufacturer’s warranty on your Oral-B toothbrush. To do this, head over to our [Online Repair Service](https://braun-us.infotip-rts.com/Home.xhtml). You’ll be able to enter your details, and the details of the toothbrush, to get your toothbrush booked in for repair. You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair. Note that you’ll need a copy of your receipt to arrange this.

Question 8

How, why, and what do I need to connect my Oral-B SmartSeries or Genius toothbrush to my smartphone?

Accepted Answer

__Why would I want to connect my toothbrush to my phone?__

Our Oral-B App gives you access to professional dental hygiene guidance and statistics, customization options for your toothbrush and the 2-minute timer, and even achievements, all of which are great for keeping on top of your dental hygiene routine, and making the most of your Oral-B toothbrush!

__What do I need?__

An Oral-B SmartSeries or Genius electric toothbrush. Many of our Oral-B PRO electric toothbrushes also include the term ‘SmartSeries’ in their name, and this means they’re able to connect to our Oral-B App. All of our Oral-B Genius toothbrushes can connect to the Oral-B App.

A compatible smartphone. For Android phones, that’s one which runs Android OS 7.1.1, and for iPhones they need to run iOS 10.3.1. In both cases, they need to be compatible with Bluetooth 4.0, or Bluetooth Smart. The Oral-B App is not available for Windows phones.

The Oral-B App. See below for where to get it. The latest version is 4.2, and it’s important to keep it updated! (Most smartphones will update it automatically when a new version is available.)

__Where do I get the Oral-B App?__

You can get our Oral-B App for iPhones on the Apple Store, and for Android phones on the Play Store.

__How do I connect the toothbrush to the App?__

First, please make sure Bluetooth is activated on the phone. Most phones have this setting prominently displayed in the settings, but if you are not sure, refer to the phone’s manual, or contact its manufacturer or your service provider.

Next, double-check that Bluetooth is activated on your Oral-B electric toothbrush. Pressing the ‘mode’ button should make the ‘wave’ pattern on the handle glow blue. If it does not, try holding the ‘on/off’ button and the ‘mode’ button at the same time for 3 seconds to switch it on.

Launch the Oral-B App on the phone. It should open onto the main menu.

Lastly, turn your Oral-B electric toothbrush on. The toothbrush and App should automatically connect to each other, and the timer on the App will start.

Note: You do not need to ‘pair’ your Oral-B electric toothbrush with your phone, like you do with some other Bluetooth devices. Attempting to do so will ask you for a 4-digit PIN, and this is not needed. Instead, just have Bluetooth active on the phone and toothbrush, open the App, and switch the toothbrush on.

__It didn’t work! – Troubleshooting Tips__

Oh dear. Please see below for some troubleshooting tips.

1. Make sure again that Bluetooth is active on the smartphone and your Oral-B electric toothbrush, as noted in steps 1 and 2 above.

2. Don’t try to ‘pair’ your toothbrush with your smartphone – just open the App and switch the toothbrush on, and they’ll connect automatically.

3. Double-check that you’ve got the latest Oral-B App. That’s version 4.2 at the moment. If you’ve got an older version, visit the Apple Store or Play Store to get it updated to the latest version.

4. Try turning Bluetooth on your phone off and on again. If that doesn’t work, try restarting your phone completely. This will make sure that no existing Bluetooth connection is in the way, and the toothbrush and App can create a fresh connection.

5. If using an iPhone, double-check that you’ve updated it to iOS 10.3.1. To see how to update, consult your phone’s manual, or speak with the manufacturer, or your service provider.

6. If on an Android phone, double-check that you’ve got it updated to Android OS 7.1.1. There are some known issues with the Bluetooth connectivity on Android OS 7.0, and these have been fixed in 7.1.1. To see how to update, consult your phone’s manual, or speak with the manufacturer, or your service provider. Note: This update is currently ‘rolling out’ to Android users, and should be available to you soon if it is not already. For more information about this, please speak to your phone’s manufacturer or your service provider.

Got any questions at all, or any feedback or comments about our Oral-B App? Let us know! You can get in touch by sending an email on our website. We’d love to hear from you!

Question 9

What is covered in my Oral-B warranty?

Accepted Answer

Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, the affected component will be exchanged with a new, original replacement part of equal or greater specification.*

The warranty does not cover cosmetic damage such as scratches, or damage caused by:
•	Normal wear and tear

•	Accident, misuse, dirt or water

•	The product being tampered with

•	Improper use

•	Repairs carried out by agents not authorized by Oral-B/Braun

•	Failure to take proper care of the product, including recharging

•	The product being altered or used for commercial purposes

Note: Only electric devices are covered under warranty – accessories are not included (examples are travel case, brush head holder, smartphone holder)

*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The Service Center may not be able to supply a toothbrush of the same color.

If you need information about where to get your Oral-B electric products serviced (in warranty or out of warranty) visit[ www.service.braun.com](http://www.service.braun.com/).

Question 10

How do I register for the Oral-B extended warranty in the UK?

Accepted Answer

You can register your Oral-B electric toothbrush for an additional 1 year extended warranty if you sign up within 2 years from date of purchase.  Click [here](http://www.oralb.co.uk/en-gb/oral-b-electric-toothbrush-registration) to apply for the extended warranty.  You will need to enter personal details and details of your brush, so make sure you have it to hand when registering.

Once registered, you will receive an email to confirm your extended warranty registration.  If you don’t have an email address, please get in touch with us via our contact us page, we will then be able to assist you with the registration. Please keep your email confirmation or registration confirmation and receipt safe, as you will need to send a copy in the unlikely event that you need to make a claim against our general warranty terms and conditions during the extended period.

[www.oralb.co.uk](http://www.oralb.co.uk/)

__Guidelines:__
Only if the consumer hasn't got internet or when the consumer is not able to register himself e.g medical reasons. The advisor can provide an email which confirms the  registration as proof that the consumer has the extended warranty. Proof of purchase is still required, without this the service centre will have to look at the product to determine the warranty.

If there is an issue with the website, please advise consumer to try it again at a later stage. The registration can be done at anytime within the first 2 years of purchase.

Question 11

Popular questions about Oral B warranty and service in UK

Accepted Answer