Question 1

How do I register?

Accepted Answer

It's easy to create an account at our Oral-B Online Shop. Please head over to our page to register.

Question 2

I have forgotten my password. What should I do?

Accepted Answer

Don't worry, just click on '' on the login page and you will receive an email with instructions on how to reset it.

Question 3

What forms of payment are accepted?

Accepted Answer

At ,You can pay by VISA, MasterCard, American Express, PayPal, Apple Pay and Googlepay. Your preferred payment method can be selected at checkout. We take fraud very seriously and authorisation will be carried out by us and your bank.

Question 4

How do I update my payment information?

Accepted Answer

If you want to add or update new payment details then you will need to do this at the checkout stage.

Your new card details will be saved once your order has been placed. This means that next time around you can order your Oral-B products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.

Question 5

How do I update my billing address?

Accepted Answer

It’s easy to make changes to your details, whether it’s your payment information, password or address book. Log-in to and you will see a range of categories at the bottom of the page under ‘Account Settings’.

Question 6

How do I unsubscribe/close my account?

Accepted Answer

If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.

Don't forget, you can choose to re-subscribe at any time.

Question 7

Why am I having problems during the checkout process?

Accepted Answer

If you experience any problems during the checkout process, please as soon as possible so that we can resolve the issue.

Question 8

I have a payment problem on my order. What should I do?

Accepted Answer

If you’re seeing the status ‘Payment Problem’ don’t worry this can be easily solved. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account. If you’ve done all that and still can’t fix the problem then please contact our who’d be happy to help.

Question 9

How can I track my order?

Accepted Answer

You can track your order by submitting your Order ID and Postcode.

Question 10

How can I cancel or change my order?

Accepted Answer

How do I change my order? Unfortunately, once you have placed an order, no changes can be made. You can try to cancel your order and then place it again. You can cancel through your account. How do I cancel my order? We are sorry to hear that you want to cancel your order. If there is anything we might be able to do before...

Question 11

Where is my order?

Accepted Answer

Your account lists all the orders you have placed with us in the past. If you need further information, please contact our Oral-B Shop Team through your account. Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status. The email you receive when your order is shipped will also state when...

Question 12

I have received the incorrect item(s). What should I do?

Accepted Answer

We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don't worry as we can help. Please message our Oral-B Shop Team through your shop account. We will need to know the following information so that we can fix this for you: 1. Order Number 2. Incorrect item received 3. The correct item ordered As soon as...

Question 13

There is an item missing from my order. What should I do?

Accepted Answer

Sometimes we ship items separately to ensure they arrive as quickly as possible. Your shipping confirmation email will confirm which items in your order have been dispatched to you. If the missing item is not in the email, you will have to wait a little longer. If the missing item does appear in the shipping confirmation email, please through your account...

Question 14

I have received a damaged item. What should I do?

Accepted Answer

We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look in to this for you, please contact our Oral-B to tell us more. Please do...

Question 15

How do I view order history?

Accepted Answer

Your will show any previous orders you have placed. Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account. The email we sent you regarding the dispatch of your order will also let you know when we expect...

Question 16

The item I ordered is out of stock. Why is it on the website?

Accepted Answer

We strive to get our products back in stock as quickly as possible. There may occasionally be a delay, if this happens we will contact you.

Question 17

What's the status of my order?

Accepted Answer

Your account lists all the orders you have placed with us in the past. Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status. The email you receive when your order is shipped will also state when you can expect to receive it. If you need further information, please contact our ...

Question 18

Can I return an item I no longer want?

Accepted Answer

We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us. All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened or used. To get the order back...

Question 19

When will I receive an invoice?

Accepted Answer

The invoice will be provided via email along with the shipping confirmation. In case you have not received your invoice, you can contact our who will be happy to request this for you. Once an invoice has been requested, this will be processed within 1 working day.

Question 20

How to view your invoices?

Accepted Answer

You now have the ability to view your invoices via the account section instead of having to request one to be generated for you. - Log in to your account - Go to the Order Details page - Select the order you'd like to request an invoice for - Your invoice will be available under the "View Invoices" button Please note: the Invoice Generator...

Question 21

How do I return an item?

Accepted Answer

We try not to make things complicated, log-in to your account to contact our Oral-B Shop Team and they’ll do the rest. You’ll need to tell them the reason for the return so they can choose the best option for you. Please refer to our page for more information.

Question 22

Can I return an item I no longer want?

Accepted Answer

We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us. All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened or used. To get the order back...

Question 23

How does the 30-day Money Back Guarantee promotion works?

Accepted Answer

For a full refund for your Oral-B electric toothbrush brush, please return all items (i.e. your handle, refills, charging unit, accessories) with your original cash register receipt to the address below within 30 days of purchase. UK Oral B Products MBG Dept PX415 PO Box 13263 Galashiels TD1 9AJ ROI Procter & Gamble Dept PX415 Oral B Products MBG PO Box 596 Dublin 14 If you have any questions or concerns...

Question 24

What is the status of my return?

Accepted Answer

Please note that it can take up to 14 working days until your return is processed and your refund or replacement is confirmed. If you haven't heard about your returm after 14 working days, please reach out to our Oral-B Shop team through your account.

Question 25

When will I receive my refund?

Accepted Answer

Please note that it can take up to 14 working days until your return is processed. Once your refund is confirmed, it should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way! If you don’t receive your refund and it’s been 10 working days since you received our...

Question 26

Where do you deliver to?

Accepted Answer

All our delivery options can be found on our page.

Question 27

What are the delivery options available?

Accepted Answer

All our delivery options can be found in page.

Question 28

How do I change my delivery address?

Accepted Answer

Log in to your shop account and simply enter a new delivery address at checkout by clicking on 'enter new address.' Always check the new address carefully before you pay. Please note that the address cannot be changed after you submitted your order. If the address you entered is incorrect you would need to cancel the order via your account or...

Question 29

Where can I find tracking information?

Accepted Answer

Your makes it easy to keep track of all your orders. Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order We will also send you a dispatch email as soon as your order is on...

Question 30

Where is my order?

Accepted Answer

Your account lists all the orders you have placed with us in the past. If you need further information, please contact our customer service through . Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status. The email you receive when your order is shipped will also state when you can expect...

Question 31

Where can I find a UK instruction manual or user instructions for a Oral-B electric product?

Accepted Answer

Visit and follow these steps: - Search by category and select a product category; either toothbrushes or irrigators OR Search on Model or Type number (4-digit) that can be found at the bottom of your toothbrush - Click on the appropriate description to open the manual instruction. You can view the manual on screen, download it to your computer or print it...

Question 32

How do I know which Oral-B electric toothbrush I have?

Accepted Answer

Knowing the model of Oral-B electric toothbrush you have is very helpful. It can be used to determine the appropriate parts and accessories for your toothbrush. There are two numbers on the handle which are important, the Type Number and the Production Code. The toothbrush Type Number can be used to locate the parts or accessories compatible with your toothbrush, or...

Question 33

Why and how often should I change my toothbrush or brush head?

Accepted Answer

When used regularly, the bristles on your brush head or toothbrush can become frayed and worn causing them to lose their effectiveness when it comes to keeping your teeth clean. In fact, clinical research shows that a new brush head can better remove more plaque than one that’s worn out. Most dental professionals recommend changing your toothbrush or brush head...

Question 34

What is the difference between the different Oral-B electric toothbrushes?

Accepted Answer

Please find below an overview on each of our Oral-B electric toothbrush series. - our most advanced Series- Oral-B’s BEST EVER CLEAN with REVOLUTIONARY MAGNETIC iO™ TECHNOLOGY for a professional clean feeling & gentle brushing experience. - Oral-B’s first brush equipped with position detection ensures a comprehensive clean, every time. - Superior cleaning and healthier gums with real-time brushing feedback...

Question 35

Can children use Oral-B electric toothbrushes?

Accepted Answer

Yes, children can use any power brush in our range (including adult versions) once they reach age 3. Children under 3 should not use power brushes as the gum has not finished developing and young children have . Once a child reaches an age where a power brush becomes appropriate, we recommend one specifically designed for children. These brushes feature...

Question 36

Which replacement head fits my Oral B toothbrush?

Accepted Answer

Oral-B offers a variety of replacement heads to ensure you can find the one that best suits your oral care needs. The below brush heads fit all of our electric toothbrush handles except Oral-B iO range and won't fit Pulsonic devices. Browse below our entire line of Oral-B replacement brush heads. - CrossAction: 16° degree angled bristles for superior plaque removal - Sensitive...

Question 37

Can I use my Oral-B electric toothbrush charger abroad and outside of Europe?

Accepted Answer

Our come with a multi-voltage charger and can be used in all regions. All other come with a region specific battery chargers. To use them abroad you may need a voltage converter, plug adapter, or both as it depends on the country you are traveling to. Follow these simple steps to find out if you can use your toothbrush abroad: 1....

Question 38

How do I clean my Oral-B iO electric toothbrush?

Accepted Answer

Because one of the main purposes of a is to remove bacteria from your mouth, it’s important to keep your . After brushing, thoroughly rinse the brush head while the toothbrush is switched on to minimize toothpaste residue remaining on the brush between uses. - Switch off the brush, remove the brush head from the handle, and clean both parts separately under running water....

Question 39

Can I take my Oral-B Electric Toothbrush on a plane in the UK?

Accepted Answer

Yes. It is both safe and permitted to carry your Oral-B electric toothbrush and charger in your check-in luggage or in your carry-on luggage. We are not aware of any airline that does not allow you to carry electric toothbrushes in checked-in or cabin luggage. If you have additional concerns, please contact the airline directly. You may also want to...

Question 40

How to Change Oral-B Toothbrush Head: Step-by-Step Guide

Accepted Answer

A fresh brush head is often required after 3 months of using your Oral-B electric toothbrush. No matter the type of Oral-B replacement brush head or electric toothbrush handle you have, swapping out your old brush head for a new replacement is easy and quick—here’s how. ## Step-by-Step Guide to Replacing Your Brush Head Dental professionals recommend or sooner...

Question 41

How long does it take to charge my Oral-B electric toothbrush battery in the UK?

Accepted Answer

The time it takes to charge your Oral-B electric toothbrush depends on the model you have. For Oral-B iO 7 Series and higher it takes 3 hours. For iO 6 Series and lower up to 16 hours. For Genius and Smart range and Pro 3 it takes 12 hours. For our Vitality toothbrushes, it’s up to 22 hours. All our...

Question 42

How do I brush with an Oral-B electric toothbrush?

Accepted Answer

To view our "How to brush your teeth with an Oral-B electric toothbrush?" video, . To view our "How to brush your teeth with an Oral-B iO electric toothbrush" video, Below you will find step by step information on how to best clean your teeth with your . 1. Make sure your toothbrush is charged. Many electric toothbrushes have charge level indicator...

Question 43

How long does an Oral-B electric toothbrush last?

Accepted Answer

The average lifespan of an Oral-B electric toothbrush and its charger is approximately 3-5 years, depending on the model and the whether the toothbrush has been used as intended. Most dental professionals recommend changing your toothbrush or brush head every 90 days or sooner if you brush more than twice daily or longer than 2 minutes. Several Oral-B brush heads...

Question 44

How Do I Reset the Timer on My Oral-B Vitality Electric Toothbrush?

Accepted Answer

The Oral-B Vitality toothbrushes timer will reset if the toothbrush has been switched off longer than 30 seconds ago. If you switch it off before the 2 minutes are up and switch it back on within 30 seconds, it will resume from where you left off. Check out the capabilities of the .

Question 45

How long do batteries in an Oral-B battery powered toothbrush last?

Accepted Answer

Oral-B toothbrushes that use alkaline batteries should last between 4 and 6 weeks on fresh batteries. Our brushes are designed to be used for two minutes, twice a day. Dentists recommend replacing your brush head every 3 months to maintain performance or sooner if you brush more than twice daily or longer than 2 minutes. When used regularly, the bristles...

Question 46

Can you use an Oral-B electric toothbrush with braces?

Accepted Answer

While it's safe to use any of our electric toothbrush cleaning modes on braces, we recommend using the sensitive mode. It oscillates at a lower speed for extra care and comfort along the gum line -- and around the brackets and orthodontic wires. Moreover, if you own an Oral-B iO toothbrush, for an even more effective brushing you can use...

Question 47

What is the Best Oral-B Electric Toothbrush?

Accepted Answer

At Oral-B, we continue to take additional steps to evolve our technology to provide more oral care guidance for all users. With each innovation, Oral-B incorporates new features that advances the brushing experience and overall effectiveness for superior oral health. Oral-B iO™ represents Oral-B’s biggest innovation to date. While we stand behind all Oral-B brushes, the combination of Oral-B iO’s™...

Question 48

Is it okay to use an Oral-B electric toothbrush every day?

Accepted Answer

Yes, Oral-B electrical toothbrushes are okay to use and intended to be used every day. Dental professionals recommend brushing your teeth twice per day for at least 2 minutes each time. By brushing with an electric toothbrush instead of a manual toothbrush you can safely and effectively remove 100% more plaque and helping you achieving visible healthier gums.

Question 49

Is Oral-B iO electric toothbrush better than using a manual toothbrush?

Accepted Answer

Yes. In clinical tests, Oral-B iO™ provided a deeper clean of teeth and gums, allowing users to maintain oral health easily and effectively. Versus manual toothbrushes, Oral-B iO™ users experienced: - 100% more plaque removal after 1 week - 100% healthier gums after 1 week - 88% of patients with swollen gums moved to healthy gums Check which brush is best...

Question 50

Can I use my Oral-B electric toothbrush in the shower?

Accepted Answer

Yes, all Oral-B electric toothbrushes are waterproof, so it is fine to use them in the shower. However, we don’t recommend immersing your brush in water. We know using your toothbrush in the shower saves a vital few minutes on hectic mornings. Just make sure that you completely dry the handle after use and before charging.

Question 51

How long does a fully charged battery of Oral-B electric toothbrushes last?

Accepted Answer

Our Oral-B electric toothbrushes all come with long-lasting batteries. To get the most out of your , it’s important to fully charge it before your first use. Depending, on the type of rechargeable electric toothbrush you have, it will take anywhere between 3 up to 24 hours on average to fully charge your brush. The Oral-B iO as of series 7...

Question 52

How can I customize the SmartRing color on my Oral-B Smart, Genius or iO rechargeable toothbrush?

Accepted Answer

How can I customize the SmartRing color on my Oral-B rechargeable toothbrush? Oral-B Smart, Genius and iO Rechargeable Electric Toothbrushes come with a customizable SmartRing of up to 12 colors for a more personalized experience. The 360º SmartRing is visible from every angle as you brush so you can easily see when you’re applying too much pressure to better protect your...

Question 53

How can I get my Oral-B electric toothbrush serviced in the UK?

Accepted Answer

If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our ), you can get your device serviced in the UK by our service centre partner, Olympic Shavers. Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our . For In Warranty Service: You can submit...

Question 54

Where can I buy Oral-B products and replacements parts in the UK?

Accepted Answer

You can buy Oral-B products and replacement parts from our authorised service partner Olympic Shaver centre. Click to see what is available and buy directly from them. Alternatively give us a call on freephone number 0800 731 1792 and our Consumer Care team can advise which retailers in your area sell your preferred Oral-B product.

Question 55

Why won't the timer on my Oral-B toothbrush stop on its own?

Accepted Answer

Oral-B electric toothbrushes include a 2-minute timer to help you brush for the dentist-recommended 2 minutes. With most models, the brush will stutter or shake briefly every 30 seconds to let you know it’s time to move to another area of your mouth, and then after 2 minutes it won’t shut off but will simply stutter a little more noticeably...

Question 56

How do I register for the Oral-B extended warranty in the UK?

Accepted Answer

You can register your Oral-B electric toothbrush for an additional 1 year extended warranty if you sign up within 2 years from date of purchase. Click to apply for the extended warranty. You will need to enter personal details and details of your brush, so make sure you have it to hand when registering. Once registered, you will receive an email...

Question 57

What is covered in my Oral-B warranty?

Accepted Answer

Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, the affected component will be exchanged with a new, original replacement part of equal or greater specification. The warranty does not cover cosmetic damage such as scratches, or damage caused by: - Normal wear and tear - Accident, misuse,...

Question 58

How do I claim the Oral-B Satisfaction Guaranteed or your money back?

Accepted Answer

Money Back Guarantee promotion For a full refund for your brush or Aquacare, please return your handle, refills and charging unit with your original cash register receipt to the address below within 30 days of purchase. UK Oral B Products MBG Dept PX415 PO Box 13263 Galashiels TD1 9AJ ROI Procter & Gamble Dept PX415 Oral B Products MBG PO Box 596 Dublin 14 If you have any questions or concerns regarding this promotion or...

Question 59

How, why, and what do I need to connect my Oral-B Smart, Genius or iO toothbrush to my smartphone?

Accepted Answer

The Oral-B App gives you access to professional dental hygiene guidance and statistics, customization options for your toothbrush and the 2-minute timer, and even achievements, all of which are great for keeping on top of your dental hygiene routine and making the most of your Oral-B toothbrush! What do I need? - An Oral-B Smart, a Genius or an iO electric...

Question 60

How do I connect my new Oral-B electric toothbrush to the app?

Accepted Answer

For iO10 Sense system click here (javascript:void(0)) If you’re having an issue connecting your to the app, you may have to update to the latest version of the Oral-B app. You can manually update to the latest version by going to the Google Play Store or iOS App Store. Follow these steps to automatically connect your Oral-B toothbrush to the app via...

Question 61

How can I get my Position Detection feature to work in the app?

Accepted Answer

Position Detection during Live Brushing should continue to work as long as your Bluetooth connection is secure. To brush without the disruptions, make sure your phone is not in “power saving” mode. If you continue to experience connectivity issues, you may need update to the latest version of the Oral-B app. If, after updating to the latest version, you need to...

Question 62

How can I register or re-register for an Oral-B account in the Oral-B app?

Accepted Answer

The is designed to better track your brushing progress and deliver more personalized insights so you can improve your gum health. How to create an Oral-B account if you’re a new user: 1. Download the Oral-B app from the Google Play Store or the iOS App Store 2. Open up the app and follow instructions on your screen to complete registration You...

Question 63

Which phones will work with the Oral-B app?

Accepted Answer

To view the most recent list of phone types the Oral-B app is customized for, please visit this web page: . The webpage lists mobile phones for which testing has occurred and for which we know that the app is working for. It is not saying that others won’t be working with the Oral-B app as we expect recent models do work....

Question 64

Why is the Oral-B FunZone app being discontinued per January 1st, 2024?

Accepted Answer

In order to deliver the best possible experience for our users, we are focusing development efforts on our other brushing apps: Disney Magic Timer by Oral-B, and the Oral-B app. Disney Magic Timer offers a fun timer you can use with any toothbrush, and the Oral-B app offers a timer and brushing insights for compatible Bluetooth-enabled Oral-B toothbrushes, including brushes which...

Frequently Asked Questions

My Account

Questions about the order

Questions related to payment

Cancellation procedure

Shipping questions

Product Usage

Warranty & Money Back Guarantee

Oral-B App Support

Miscellaneous

Issue Troubleshooting