How do I connect my new Oral-B electric toothbrush to the app?

How do I connect my new Oral-B electric toothbrush to the app?

If you’re having an issue connecting your Oral-B electric toothbrush to the app, you may have to update to the latest version of the Oral-B app. You can manually update to version 8.x by going to the Google Play Store or iOS App Store.

Follow these simple steps to automatically connect your Oral-B toothbrush to the app via Bluetooth:

  • Make sure your device has Bluetooth enabled* and is compatible with the app
  • Open up your Oral-B app
  • Follow in-app instructions as it guides you through the Bluetooth pairing process
  • Make sure your handle is removed from its charging base
  • Press the mode or power button on your electric toothbrush once to activate Bluetooth
  • Continue to follow the in-app instructions You will receive a confirmation message once your handle is successfully connected to the app

*Your smartphone must support Bluetooth 4.0 (or higher) to pair with your handle. If pairing a Genius X or iO handle, your smartphone must support Bluetooth 4.2

Follow the steps below to manually reconnect or add your new Oral-B electric toothbrush to the latest Oral-B app:

  • Make sure your device has Bluetooth enabled and is compatible with the app
  • Open up your Oral-B app and navigate to the “MORE’ screen
  • Select the “YOUR BRUSH” option from the menu
  • Tap “CONNECT NEW BRUSH” at the bottom of the screen
  • Select “YES” when prompted to connect your toothbrush
  • Tap “START” on the welcome screen
  • Press the power button on your electric toothbrush once to activate Bluetooth
  • The app will let you know when your electric toothbrush has been located
  • You can turn off your electric toothbrush after it has successfully connected to the app

It is possible that a previously established connection may break or freeze. In this case, follow these simple troubleshooting tips:

  • Turn off Bluetooth on your smartphone and activate again
  • The connection should be re-established once this occurs, if not then:
  • Power off your phone completely and reboot
  • Reactivate Bluetooth and your phone to successfully reconnect

If you’re still experiencing connectivity issues, please contact Customer Support at 1-800-56-ORALB (1-800-566-7252) for further assistance.

Once you’ve successfully paired your Oral-B rechargeable toothbrush with the Oral-B app, your toothbrush will be recognized by the Oral-B App whenever your brush is used, and your Oral-B app is running nearby.

Follow these tips when brushing with the Oral-B App:

  • Ensure your Bluetooth is always activated on your smartphone to get the most of your app’s features
  • Keep your smartphone in close proximity (within 5 m/16 ft.) when brushing
  • Always keep your smartphone safely positioned in a dry place when brushing

Note: You do not need to ‘pair’ your Oral-B electric toothbrush with your phone, like you do with some other Bluetooth devices. Attempting to do so will ask you for a 4-digit PIN, and this is not needed. Instead, just have Bluetooth active on the phone and toothbrush, open the App, and switch the toothbrush on.