With all our other toothbrushes that do not have a ‘mode’ button, repeated presses of the on/off button when the toothbrush is first switched on will cycle through the brushing modes, and holding the on/off button down will turn it off.
Sometimes, toothpaste can get stuck around the on/off button, and this can cause it to not function correctly, or be difficult to press. We recommend giving the toothbrush a thorough rinse under some warm water for at least ten seconds, as this should clear up any toothpaste residue. To prevent this in future, we recommend always cleaning the toothbrush handle and replaceable brush head thoroughly after every use, by taking the brush head off, rinsing both parts separately, drying them on a towel or cloth, and replacing the brush head.
If this doesn’t work, and you have the receipt for your toothbrush (that is less than two years old), you’ll be able to use the Oral-B two-year warranty to get the toothbrush repaired. To do this, you can use our Online Repair Service. You’ll be able to enter your details, and the details of the toothbrush, to get it booked in for repair. You’ll then be sent a pre-paid, pre-addressed shipping label, and a tracking number you can use to keep track of your repair.
If you don’t have the receipt, but have had the toothbrush for less than two years, we may still be able to sort this out for you! Let us know by emailing us on our website.
If you’ve had the toothbrush for longer than two years, it’ll be out of warranty. However, our Service Centers may still be able to help.